Terms Of Use



Acceptance of Terms of Use


Please read the Terms of Use carefully before you use the Site. By accepting the Terms of Use, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. Welcome to the Site of mytrinibox.com, operated by French Forward US LLC o/a My Trini Box (the "Company", "we", "us" or "MyTriniBox"). The following terms and conditions (collectively, these "Terms of Use"), govern your access to and use of mytrinibox.com, including without limitation our monthly product and gift service (collectively, the “Services”), and include any content, functionality and services offered on or through MyTriniBox (the "Site"),


By purchasing a #MyTriniBox the “box of Trinidad and Tobago treats delivered to the subscriber’s door) you accept and agree to be bound and abide by these Terms of Use.


By accessing, subscribing to My Trini Box , or using any MyTriniBox operated Site or mobile application (or any content, service), (collectively, the “site”), you agree to abide and be bound by the terms described herein.

If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Site.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Online Purchases and Terms of Sale

MyTriniBox Online Store and Subscription Boxes

The MyTriniBox online store is not a subscription commitment. It is set up as one time purchases. 

Eligibility: This Site is for users who are 18 years of age or older. By agreeing to the Terms of Use, you warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site. If you are using the Site on behalf of any entity, you further represent and warrant that you are authorized to accept these Terms of Use on such entity's behalf.


Subscribing: By subscribing to any of our boxes ( The Trini Box - monthly, 3 months, 6 months , 12 months and The Mini Trini Box of same cycles)  you agree to pay your subscription fee for the goods for the term agreed by both parties.

Any introductory discount applied on any subscription means your first month is an introduction month. It also means you have a minimum of the remaining payments due on your commitment term BEFORE you can cancel.

Subscription Renewal: By signing up to a MyTriniBox Subscription, you understand and agree you will be charged at the standard rate and that any promotional codes used as a new customer at signup do not transfer or apply to your renewal fee. The Company does not accept any responsibility or offer refunds for ‘auto renewals’ proceeding if you have failed to cancel your subscription before your next renewal date. You understand and agree that you will be automatically billed after your current subscription of 1, 3, 6 or 12 months expires unless the subscription is 'set to cancel' before your final payment date in your initial commitment.



A breach or violation of any of the Terms will result in an immediate termination of our Services.

For more detail, please review our Returns Policy.

Cancellation: You may cancel your subscription by logging into your account on the MyTriniBox website at any time. This does not initiate any kind of refund if you fail to cancel before the renewal date. You can also email us at contact@mytrinibox.com for assistance with any cancellations.

Your subscription is continuous until you cancel and, if you cancel your membership before the end of an existing subscription commitment period, you will be charged for the remainder of that subscription period.

By MyTriniBox stating you can cancel at anytime this directly refers to the renewal and not your commitment term.

Any discounts given on the first month of a new subscription are applied on the assumption you stay subscribed for the entire initial commitment period. If you request to cancel before the end of the initial commitment you no longer qualify for any discount on any boxes and must pay the one month rate for any box you received a discount on.

You can only cancel after the first box if you select a month to month subscription. A 6 Month or 12 month subscription is different and you have agreed to stay for the entire subscription period. This policy protects the company from abuse of our discount systems given to new members who want to join up on a new subscription. If you agree to a 6 month or 12 month subscription you need to stay for the full commitment period. Normal month to month subscriptions can be cancelled at any point. If you subscribe to a 3 month subscription, you have agreed to pay upfront, should you cancel before the subscription term has ended you will not receive a refund for the remainder of the term.

MyTriniBox discounts are one per household.

MyTriniBox is a subscription service, by signing up you agree it is your responsibility to cancel your own subscription by logging into your account profile. The Company does not accept responsibility to cancel your account on your behalf.  It is up to the customer alone to cancel the subscription. Cancellations must be completed before the next renewal date. Your subscription will renew on the 3rd of each month.

You must cancel your subscription 24 hours before the renewal date. IF YOU DO NOT CANCEL PRIOR TO THE RENEWAL DATE OF A CALENDAR MONTH, YOU WILL BE CHARGED FOR THAT MONTH’S SERVICE AND YOU WILL RECEIVE A MyTriniBox.  All cancellation requests received after the renewal date of a calendar month will apply to the following calendar month.


Billing & Payments : You will automatically be charged each month for your ongoing subscription. If you have committed to a subscription period lasting longer than one month (e.g., a six month plan, a twelve month plan), you will automatically be charged each month during that subscription period, even if you have set your subscription or membership to cancel prior to the end of that subscription period. Further, unless you cancel your subscription or membership prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time.


Prepaid credit / debit cards are not accepted.

For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products.


Your Personal Data: Your security is paramount to us. We use a reputable third party to process all payments ‘Stripe Inc’ and you agree that we can store your information with this party. You also acknowledge that we will not be held responsible for any third party security breaches.


Shipping: Our listed prices include shipping fees unless otherwise stated. All orders placed on our website are subject to availability. Products will be shipped according to our Site shipping terms. 

 Duties and Import Fees: International shipments to countries such as Canada and the UK sometimes charge import duties on any packages coming into their country. The responsibility of these fees are to be paid by the subscriber or customer and NOT MyTriniBox. 

Loss of Goods: Specific carriers (USPS, UPS, FEDEX, DHL) are responsible for the delivery of all goods ordered. Please track your order online with the tracking number provided and follow up with them regarding delays or failure of delivery. All of this information will be sent to you by email once you have subscribed.


Return / Refund Policy: All sales and subscriptions made on our Site are considered final. The Company has a return policy in line with distance selling laws, if there is a problem or defect with any product delivered by MyTriniBox we will do our utmost to rectify the problem. Customers have the option of returning products if they do not wish to keep it.Products must be returned unopened, unused, intact and well within the expiration date. If the products have been opened/used/ past expiration we will not accept a return or offer any refund, by subscribing you agree to these terms. Please refer to our FAQ page, or you can contact customer service using contact@mytrinibox.com. It would be the customers responsibility to cancel the subscription when they want.  


Correspondence: We send e-mail correspondence and newsletters following orders and registration by members. You can opt out of these at anytime.


Pricing/Errors: Product prices and product availability are subject to change without notice. We may cancel any offer and reserve the right to correct errors, including after an order has been submitted, whether or not your credit/debit card has been charged. If your credit/debit card has already been charged and your order is cancelled, the Company will issue a refund to your credit/debit card account in the amount of the charge. You accept that your subscription being ‘auto renewed’ on the date advised at sign up is not considered an error liable for refund.


Order Acceptance/Confirmation: We reserve the right at any time after receipt of your order to accept or decline your order. The Company reserves the right to decline sales to any party.


Warranty: You are responsible for deciding if the products you receive are suitable for you (including allergies, choking, and all other hazards). You agree that the sole solution for any damage arising from using our products will be credited towards your next subscription as decided by MyTriniBox We will not offer any compensation under any circumstance.


Site and Contents Ownership


The Site is owned by French Forward US LLC. All of the content displayed on the Site, including, but not limited to, text, graphics, data, photographic images, moving images, sound, illustrations, software and the selection and arrangement thereof (“French Forward US LLC") its licensors or its third-party image partners. All elements of the Site, are protected by copyright, trade dress, moral rights, trademark and other laws relating to the protection of intellectual property.


Use of the Site


All content is intended for customers of MyTriniBox . You may not use the Site or for any purpose not related to your business with French Forward UD LLC. You are prohibited from: (a) copying or re-transmitting any or all of the Site or content without a written agreement from French Forward US LLC; (b) using any data mining, robots or similar data gathering or extraction methods; (c) registering, subscribing, unsubscribing or attempting to register, subscribe or unsubscribe any party for any French Forward US LLC. product or service if you are not authorized to do so; (d) modifying any part of the Site or French Forward US LLC. (e) disabling or interfering with security-related features of the Site or any system resources, services or networks connected to or accessible through the Site; (f) selling, licensing or leasing any content without specific written authorisation from French Forward US LLC.; and (g) using the Site other than for its intended purpose. (h) Additionally, you agree not to use the Site or contents in any manner that could damage the reputation of the company.




All logos, designs and trademark and any other product or service name or slogan contained in the Site are trademarks of MYTRINIBOX   and its suppliers or licensers, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the company or the applicable trademark holder. In addition, the design of the Site, including all page headers, custom graphics, button icons and scripts, may not be copied, without written permission.


Your participation, correspondence or business dealings with any third party found on or through the Site, regarding the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. You agree that BusterBox shall not be responsible or liable for any loss, damage or other matters of any sort incurred as the result of any such dealings.


Interactive Services or Areas


By using any Interactive Areas, you agree not to upload or create or otherwise publish through the Site any of the following: a. Any data, information, text, music, sound, comment, photos, graphics, code or other material ("User Content") that is defamatory, obscene, pornographic, harmful to minors, indecent, lewd, unlawful, invasive of privacy or publicity rights or abusive; b. Viruses, corrupted data or other harmful, disruptive or destructive files; and c. Unsolicited promotions, political campaigning, advertising, junk mail, spam, chain letters, pyramid schemes or solicitations. My Trini Box reserves the right to remove any comment or review posted on our site as we see fit.


Registration Data and Account Security


By using the Site or subscribing to My Trini Box you agree to: (a) provide accurate information about you on the Site ("Registration Data"); (b) maintain and promptly update the Registration Data, and any other information you provide to Company; (c) maintain the security of your password; (d) notify us immediately of any breach of security connected with your account; (e) accept all responsibility for any and all activities that occur under your account; and (f) accept all risks of unauthorised access to the data and any other information you provide.




You agree to defend, MyTriniBox and it’s affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) issues arising out of or related to anything connected to the contents of your MyTriniBox.


You also agree to defend, indemnify and hold harmless French Forward US LLC, its affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to anything related to User Content that you post, store or otherwise transmit on or through the Site, your conduct, your use or inability to use the Site, your breach or alleged breach of the Site Terms or of any representation or warranty contained herein, your unauthorised use of the French Forward US LLC. Content, or your violation of any rights of another.



French Forward US LLC will not be liable for any damages of any kind arising from contents contained within your My Trini Box  (including but not limited to, personal injury, pain and suffering, emotional distress, choking, medical complaints, death or injury to any animal or person). Children, animals & dogs must be monitored at all times when using our products and treats and should always be supervised. Our products aren’t suitable for animals .You accept responsibility to keep the contents away from the above and agree to use your own discretion if allowing children to have our treats/ products. We are therefore not liable should any issue arise.


You, not French Forward US LLC assume the entire cost of all necessary medical bills, or any arising legal fees or bills whatsoever due to your subscription to My Trini Box . And our services including our products and MyTriniBox.

French Forward IS LLC will not be liable for any damages of any kind arising from the use of the site or content, including, but not limited to lost profits, and direct, indirect, incidental, punitive and consequential damages. We make no warranty that the site is free from infection by viruses or anything else that has contaminating or destructive properties.


Limitation of Liability


In no event shall MyTriniBox, its directors, investors, employees or agents be liable for any direct, indirect or consequential damages, or any other damages of any kind, including but not limited to death, illness, medical complaints, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of the site, our products, the services, My Trini Box Content or the materials contained in or accessed through the site, including without limitation any damages caused by mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to French Forward US LLC  records, programmes or services. You agree total cumulative liability shall not exceed the amount paid to French Forward US LLC for that calendar month in question.


US law shall apply to these Terms, and the parties agree to submit all disputes between them to the exclusive jurisdiction of the US courts.




French Forward US LLC reserve the right, without notice and in its sole discretion, to terminate your account/subscription and/or to block your use of the Site.


Changes to Site Terms


French Forward US LLC reserve the right to change any of the terms and conditions contained in the Terms of Use or any policy or guideline of the Site, at any time and in its sole discretion. Any changes will be effective immediately upon posting on the Site.